Privacy Policy

Last updated May 30, 2018

Xeovo provides a Virtual Private Networking (VPN) service and other Internet privacy features. Privacy Policy describes how user data is treated at Xeovo.

Our top priority is customer data security. Operating under the jurisdiction of Finland allows us to guarantee our no logs policy, which means that your activities while using the privacy solutions created by Xeovo are not monitored, recorded, logged, stored or passed to any third party.

With this Privacy Policy, we want to distinguish the Xeovo website and the Xeovo security software.

No logs policy of the Xeovo security software

From the moment a Xeovo user turns on the OpenVPN, their Internet data becomes encrypted. Any online traffic coming from user’s device is no longer visible to ISP, third-party snooper or cyber criminals. Further, Xeovo have a strict no logs policy when it comes to seeing user activity online: being based in FInland, which does not require data storage or reporting, Xeovo is empowered to deny any third party requests. Period.

Xeovo website

In order to maintain the VPN service, the Xeovo website collects limited personal user information and Site performance data. If you decide not to provide this limited amount of information, we will not be able to provide you the VPN service.

Xeovo customer data

  • E-mail address. We ask for your email address and password as part of your registration. That ensures that we can communicate with you when we have any exciting announcements to make, service updates to advise or errors to report.
  • Payment data. In addition to the conventional payment methods, such as PayPal or credit card, users can buy Xeovo service with cryptocurrency.

Service performance data

Servers load. We monitor the server performance in order to recommend the most suitable servers to our customers.

Data from website

Customer service. Xeovo stores inquiries and communications with users through the Contact Us and Support pages, unless a user requests to delete the conversation.

Cookies. Xeovo uses a few different cookies to improve the user experience on the website:

  • Xeovo uses Yandex.Metrika and Google Analytics for statistical assessment and website performance improvement.
  • We use refer-a-friend cookies to identify the customers referred to the Site by our clients, so that we can grant the referrers with commissions.

In summary, all the website and service performance data is used for our user experience enhancement, and none of the data is associated with our customer activity while using the Xeovo service.

Review and changes to your information

Contact us as specified below to find out what information we have collected about you, and to request any changes or deletion of your information.

Children

We do not knowingly collect information about children under the age of 16. If you find out that children under 16 have been using the Xeovo service, please contact us so that we can delete any information related to the children from our systems.

Policy changes

You understand that the present Privacy Policy is subject to changes made by Xeovo at any time at its sole discretion. You understand that it is your obligation to periodically review the Xeovo Privacy Policy to account for any changes made.

Contact

If you have any questions regarding the data protection regulation, you can reach us at [email protected]