FAQ

VPN stands for Virtual Private Network. We hide your IP address and encrypt all the incoming and outgoing data while you use the Internet.

We do not store any logs.

Popular streaming services such as Netflix blacklist our IP addresses and most likely they won’t work. Less popular streaming services might work.

It depends on many factors and usually, it’s 20-30%. You should always connect to the closest server.

We support all major operating systems. Windows, macOS, Linux, Android and iOS.

Yes. For countries that use DPI to block VPN connections, we provide censorship resistant proxy protocols Shadowsocks, VLESS, VMess and TrojanGFW.

No, but we offer a 30-day money-back guarantee with no questions asked.

Open a ticket with the refund request. All refund requests are processed within 24 hours.

You can pay with Credit/Debit Cards (Visa, MasterCard, American Express, Discover), PayPal, Apple pay, Google pay, Bitcoin and Altcoins.

You can cancel your subscription any time in your profile. After you cancel your subscription, you have access to VPN for the time you've paid for.

Yes, but we do restrict P2P in some locations. You can find more details by checking the server list in your account.

Currently, we don’t provide port-forwarding.

TCP offers more stable connections as the protocol guarantees delivery of packets. UDP offers significantly greater speeds than TCP. For this reason, it is the preferred protocol when streaming or downloading.

No.

Only for stealth proxies and clients which supports it.

Yes. We provide stealth proxy protocols Shadowsocks, VLESS, VMess and TrojanGFW.

Not, yet.

We support two VPN protocols WireGuard and OpenVPN. In addition, we have four stealth proxy protocols Shadowsocks, VLESS, VMess and TrojanGFW.

WireGuard provides kill-switch (blocking untunneled traffic) out of the box.

You can check it here.

1. Check our status page. There might be ongoing maintenance.
2. Double-check the username and password that you use.
3. Firewall or Antivirus might block your connection.
4. Try to reboot your device and reinstall apps.
5. Still experience problems? Submit a new ticket and our friendly support will help you!

1. Your operating system or device.
2. Server/Location you are trying to connect to?
3. Which protocol are you using?
4. Attach error messages, logs or screenshot.